Ordered products are delivered with Posti in Finland and with Postnord or FedEx outside of Finland. Orders over 100€ (or an equal amount in other currency) will have a free delivery to all EU countries and Switzerland.

We will ship the ordered products as soon as possible, usually within the next business day of receiving the order. The delivery times depend on destination and transport schedules. The delivery time is typically 1-4 working days to Finland and 1-8 working days to other countries. If we do not have the product you ordered in stock, we will contact you.

Duties and taxes

Orders placed on vjshoes.com from outside the EU may require duties & taxes to be paid on delivery.

Customers will always be responsible for paying any import bills they may receive.

Order confirmation

After receiving your order, we will send you a confirmation email.

Please keep this email if you wish to return your products.

You have the right to return your product within 14 days after receiving the products. All returned products must be unused and unaltered.

If you need a different size, we offer free exchanges. Simply contact our customer service, and we’ll provide you with a prepaid return label. Return your original item using the label, and we’ll send the new size at no additional cost to you.

For all returns (excluding size changes), we will charge a processing fee of 10€, which will be deducted directly from the amount returned to you. The refund will be paid to you within 14 days after the returned product has arrived here.

If you wish to return any products, please contact us via email to info@vjsport.fi. Please include your order number in the email and, we will get back to you with a prepaid return label. 

We accept the following payment methods for purchases on our website:

• Major credit and debit cards (Visa, Mastercard, American Express)
  
• PayPal
  
• Shopify Payments (where available)
  
• Other payment methods offered at checkout
  

All payments must be authorized and completed before an order is processed. By placing an order, you confirm that you are legally authorized to use the chosen payment method and that all payment details provided are accurate.

Secure Payment Handling:

We use industry-standard encryption and secure payment processing to protect your personal and payment information. Your payment details are never stored on our servers, and all transactions are handled securely through trusted payment providers.

We reserve the right to cancel any order if a payment cannot be authorized or processed.